1Stop4aGP

  • Keeping you and your families healthy with 24/7 access to a GP

Buy Now

* Please note that these are subscription services that renew yearly. Prior to renewal you will be sent an email at which point you can either amend or cancel your subscription.


Why use 1Stop4aGP?

The aim of 1Stop4aGP is to support and help keep you healthy by providing convenient, simple access to a GP helpline.

The service is available for all and their immediate families on a 24/7 basis, helping everyone to stay healthy and happy, free from waiting lists, giving peace of mind whenever illness occurs - anytime, anywhere.

You will always speak to a GP who is GMC registered, licensed and fit to practice. You have the option to speak over the phone or use the video consultation service.

There whenever you need them, 1Stop4aGP doctors are here to give the reassurance and trusted advice needed.

Access to the service is not just for you but their immediate family as well. Ensuring peace of mind, anytime, anywhere.


Key Benefits:

  • The GPs: You will always speak to a GP who is GMC registered, licensed and fit to practice
  • 24/7 Access: There whenever you need them, the doctors are there to give you the reassurance and trusted advice needed.
  • Your family: Access to the service is not just for you but your immediate family as well.

How does it work?

  • You simply call the 24/7 helpline, where you’ll speak to an experienced member of the customer service team who will book either a telephone or video consultation with a GP at a convenient time.
  • One of our doctors calls you back at the appointed time and the consultation begins. All of our GPs are currently practising, UK based, GMC registered doctors.
  • With no time limit, you can speak to a clinician for as long as necessary about any concerns or symptoms.
  • If you give consent, the recording from your call can be sent straight to your surgery GP, allowing for quicker referrals and further follow up treatment. If you have private medical insurance, referrals resulting from your consultation can be sent directly to a specialist, helping to expedite recovery.

Frequently Asked Questions

  • Can you tell me more about your GPs and what checks they undergo?

    1Stop4aGP doctors are recruited via a rigorous two stage interview process with the Chief Medical Officer and HR vetting procedures, which ensure that GPs are qualified, experienced, and knowledgeable to an equivalent standard to your own GP. The minimum criteria requires that 1Stop4aGP GPs: + are currently practising in the NHS as a GP and have at least 2 years’ experience + are on The GMC register + have a Bachelor of Medicine Degree, those who qualified after 2007 must be Members of the Royal College of GPs + complete an annual NHS appraisal + have an enhanced DBS background check + provide complete document evidence that they are suitably qualified + provide at least 2 references to support their skills and experiences.

    Once recruited, the GPs are continuously monitored to ensure they maintain their skills to the highest standards. All 1Stop4aGP GPs complete an annual NHS appraisal to review their practise and performance. The Quality Management System incorporates policies and procedures, consistent with best NHS practise, and each GP’s performance is continually audited. This auditing includes reviewing key documents to ensure all GP's knowledge, skills and registration are up to date. 1Stop4aGP hold bi-annual doctor meetings with the clinical team to maintain good engagement, share best practice and help to continually raise our standards of care and service. In addition to ongoing internal auditing, 1Stop4aGP GPs' clinical notes are also reviewed by an independent external organisation called Clinical Guardian.


  • Does the Service meet Care Quality Commission Standards?

    1Stop4aGP service is regulated by the Care Quality Commission for the delivery of medical services, in the “Digital Healthcare” category. 1Stop4aGP most recent CQC inspection was conducted by a GP, Clinical Pharmacist and CQC Registered Inspector who provided an overall rating of "Good".


  • What is the CQC?

    The Care Quality Commission monitors, inspects and regulates hospitals, care homes, GP surgeries, dental practices, and other care services to make sure they meet fundamental standards of quality and safety. To get to the heart of patients’ experiences of care and treatment, CQC evaluates service providers across five categories relating to safety, effectiveness, caring, responsiveness to patient need and leadership.


  • How do I connect to the 1Stop4aGP service?

    Simply phone the number provided within your membership pack and you will be requested to provide your unique code on your membership pack. You will be connected to a GP immediately or you will receive a call back from a GP at a mutually agreed time.


  • Is there is any time limit on a 1Stop4aGP consultation?

    There is no time limit on the call you have with our GP giving plenty of time to discuss your issues and medical history in detail.


  • Is there any restriction in the number of times I can use the service during the year?

    There is no restriction on the number of times the service can be accessed during the year.


  • Can the 1Stop4aGP Doctor issue a prescription?

    Yes. A prescription service is available and prescriptions can be delivered to an address of your choice, usually by next day.


  • Do I need to pay for any prescriptions?

    You will be quoted a price which comprises the cost of the drugs and a small delivery charge. If you decide to accept, payment will be taken by credit/debit card. If an expensive drug is required you can elect to be referred back to your own GP and access the drugs at the standard prescription charge.


  • Can I trust the 1Stop4aGP service?

    All 1Stop4aGP doctors are currently practicing NHS GPs conforming to the same professional standards as your own GP.


  • What happens if I need further treatment?

    If you have private medical insurance (PMI) you can get an immediate referral to your provider for further treatment. If you do not have PMI, you will be referred back to your own GP for an urgent consultation.


  • Do I have to leave my GP to use the 1Stop4aGP service?

    No. 1Stop4aGP service works in conjunction with GP and is designed to give you and your family quick access to an NHS GP 24/7. This gives you peace of mind and an early diagnosis or referral to the NHS for treatment.


  • If I need to seek a second consultation will I be able to access the same GP?

    1Stop4aGP cannot guarantee you will speak to the same GP on future calls but records of previous consultations will be available.


  • Are records kept of my consultation with the 1Stop4aGP Doctor?

    Yes. All 1Stop4aGP patient consultations are recorded.


  • If the 1Stop4aGP Doctor prescribes drugs, how do I know that they will be compatible with other medication I may be taking?

    The 1Stop4aGP GP will ask you to confirm what medication you are currently taking but in the event of any doubts we will always refer you back to your own GP for an early consultation.


  • I have an ongoing medical issue. Can I still speak to the 1Stop4aGP Doctor?

    Yes. There are no exclusions on the use of 1Stop4aGP service.


  • I have Private Medical Cover. What use is this service to me?

    By providing 24/7 access to an NHS GP, 1Stop4aGP can ensure that you get more rapid access to your Private Medical Insurance if required.


  • I am uncomfortable with using alternative services to the NHS. Why should I use 1Stop4aGP?

    The 1Stop4aGP service is fully integrated with the NHS, 1Stop4aGP doctors are all GMC registered practicing GPs and as such this is not an alternative but a support to NHS Primary Care. By enabling patients to speak to our GPs 1Stop4aGP take pressure off front line NHS services and 80% of the calls taken are resolved during the consultation either through the advice 1Stop4aGP doctors give and or through the issue of a prescription. Where more serious issues emerge, the 1Stop4aGP service enables faster access to the appropriate specialists and treatment.


  • Will my own GP be made aware of what I discuss with the 1Stop4aGP Doctor?

    All consultations with 1Stop4aGP GPs are recorded and if you give your consent the recording can be sent to your own GP facilitating early access to further treatment or an early referral to NHS specialists.


  • How reliable and effective is a remote GP consultation?

    Remote GP consultations increased dramatically during the pandemic. This practice is here to stay however, it is accepted they will not replace the need for face-to-face appointments in certain circumstances. Both patients and GPs have become much more accustomed to online consultations and the key is recognising when a face-to-face appointment is required. Remote GP consultations are improving access to primary care.


  • How do I access the 1Stop4aGP service?

    Simply call the number you have been provided with and you will be connected to a clinically trained member of staff who will carry out an assessment and direct you to the relevant parts of the service.


  • What if I find it difficult to discuss some issues?

    As there are no time limits to 1Stop4aGP consultations, you will have all the time you need, and the 1Stop4aGP staff will ensure you receive the care and support you require. 1Stop4aGP are here for you, for as long as it takes to successfully resolve your issues.


  • Will my employer find out what has been discussed?

    No, all conversations, therapy sessions, and other treatments are confidential and no personal information is ever disclosed to your employer or any other third party.


  • What if my biggest concern relates to a family member?

    The 1Stop4aGP service is also available to your immediate family living in the household at no extra cost. All they have to do to use the service is to quote your access instructions to the operator.


  • What percentage of people get sent back to their GP for further checks before receiving a prescription?

    80% of all consultations are resolved on the call - whether that involves prescription or no prescription.


  • If I need a prescription will I be able to get one without being sent back for further referrals?

    If a prescription is given during the remote consultation, no further referral is required, the prescription can be organised then and there.


  • Can a prescription be sent abroad?

    Yes, a prescription can be sent abroad if required.


  • Can a prescription be sent to a nominated pharmacy?

    Yes, a prescription can be sent to a nominated pharmacy for collection.


  • Is there a limit to the number of children that are covered by 'immediate family' policy?

    As long as the child is resident at the primary address, they are included in the immediate family.





Contact our team today and one of our experienced brokers will be happy to provide you with a free insurance review, advice or a quote.






Product & Services