Introduction
This Privacy Policy Statement describes the ways in which Saepio Insurance Brokers Limited (‘’Company’’) collects information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us.
By accessing our website, or purchasing our products or services you agree to this Privacy Statement in addition to any other agreements we might have with you.
This Privacy Statement does not govern the practices of entities that our Company does not own or control, or entities that do not own or control our company or people that our Company does not employ or manage.
This Privacy Policy Statement includes the Company’s Privacy Policy Statement.
This policy is updated from time to time, with the latest version published on this page.
This privacy policy was updated on: 25/05/2018
If you have any questions about this policy, please:
Email info@saepio.insure or
Write to: Saepio Insurance Brokers Limited, The Mill, Horton Road, Stanwell Moor, Staines Upon Thames, TW19 6BJ.
What Data We Gather
When you contact us, we may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information, such as postcode, preferences and interests
- Product and service selections
- IP addresses
- Website usage data
- Other information relevant to client enquiries
- Other information pertaining to exclusive offers and surveys
We collect personal information from you at different points, including but not limited to the following:
- when we correspond with you as a customer or prospective customer
- when you visit our website
- when you take out an insurance policy via us; and
- when you contact us for help
- and during other relevant parts of your customer journey with us.
We may rely on one or more of the following legal bases when processing your personal data for the following purposes:
| In order to perform our contractual obligations to you. This would include our fulfilling your requests for insurance services (including obtaining insurance for you, fulfilling requests for mid-term adjustments and obtaining renewals) | The processing is necessary in connection with any contract that you may enter into with us |
| To administer your account, including financial transactions for insurance broking | The processing is necessary in connection with any contract that you may enter into with us |
| To assist in the prevention and reduction of fraud and other financial crime | The processing is necessary for us to comply with the law and our legal requirements |
| In the interests of security and to improve our service, telephone calls you make to us may be monitored and/or recorded | The processing is necessary to pursue our legitimate interest in the management and operation of our business |
| To let you know about similar products and services that may be of interest to you | The processing is necessary to pursue our legitimate interest in operating our business |
Your Data
How We Use
Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services. Specifically, we may use data:
- to improve the products and services we provide
- deliver the products and services that you have requested;
- to contact you in response to a specific enquiry
- manage your customer relationship and provide you with customer support;
- perform research and analysis about your use of, or interest in, our products or services;
- communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that you may hold with us, may be of interest to you either from us, or other third parties;
- to contact you via email, telephone or mail for market research reasons
- verify your eligibility to credit facilities; and
- transfer personal information to third parties for any legally permissible purpose in our sole discretion
- to enforce our terms and conditions
- to customise the website for our customers
Disclosure of your Personal Information to Third Parties
We may share your personal information with third parties only in the ways that are described in this Privacy Statement:
- we may provide your information to our partner insurers and service providers who perform functions on your/our behalf;
- we may provide your information to our service providers who perform functions on our behalf. Usually our service providers sign a standard confidentiality agreement;
- we may share your data with any parent company, subsidiaries, joint ventures, other entities under a common control or third party acquirers. We would direct these other entities will honor this Privacy Statement;
- we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase and direct them to treat the data confidentially;
- as required by law enforcement, government officials, or other third parties pursuant to a court order, or other legal process or requirement applicable to our Company; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our agreements or Company policies; and
- other third parties with your consent or direction to do so
International Transfers of your Personal Information
- Information collected from you may, on occasion be stored and processed outside the UK in any other country in which our Company or agents maintain facilities, and by accessing our sites and using our services, you consent to any such transfer of information outside of your country.
Cookies and How We Use Them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites.
However, once you choose to furnish the site with personal information, this information may be linked to the data stored in the cookie. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system.
To learn more about your ability to manage cookies, please consult the privacy features in your browser.
How we use cookies
We may use cookies to:
- Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
- Identify the whether you are signed in to our website. A cookie allows us to check whether you are signed into the website.
- Test content on our website. For example, 50% of users might see one piece of content, the other 50% a different piece of content.
- Store information about your preferences. The website can present you with information you will find more relevant and interesting.
- To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
- You can use your web browser’s cookie settings to determine how our websites uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
- However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
- Unless you have changed your browser you refuse cookies, our website will issue cookies when you visit.
- To learn more about cookies and how they are used, please visit www.allaboutcookies.org.
Your Rights
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
- Opt-in to receive marketing communications from us by email, telephone, text message or post.
- Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
Retention of your Personal Information
- We will retain any personal information only for as long as is necessary to fulfill the business purpose it was collected. We will also retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Access to your data and Updating of your Information
- Reasonable access to your personal information may be provided at no cost upon request made to our Company at the contact information provided below. If access cannot be provided within that time frame, our Company will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
- Sign in to our website and change your opt-in settings
- Send an email to info@saepio.insure
- Write to our Privacy Officer at Saepio Insurance Brokers Limited, The Mill, Horton Road, Stanwell Moor, Staines Upon Thames, TW19 6BJ.
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 2018. Our Information Commissioners Office registration number is Z3323651.
Security
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 2018. Some of our measures include:
- Clear desk policy
- Encryption
- Back up data
- Network and computer security
- Password protection
- Staff awareness and training
Links from Our Site
Our website may contain links to other websites.
Please note that we have no control of websites outside the www.saepio.insure domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
